Privacy Policy

Last updated: 7 May 2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Who We Are

This website is operated by Blanche de Montalivet, a healthcare provider. We process your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

You can contact us on the website contact form

2. Information We Collect

a. Website Usage Data

When you visit our website, we collect limited information about your visit to help us understand how the website is being used. This includes:

  • IP address (anonymized)
  • Browser and device type
  • Pages visited
  • Time spent on the site

This information is collected through cookies and similar tracking technologies. No personal identifiers (like your name or email) are collected via analytics.

b. Contact Forms or Chat

When you use the contact form or chat on our website, we collect:

  • Your name and email address
  • The content of your message
  • Any additional information you choose to provide

This data is used solely to respond to your inquiry. The form and chat system are managed by a third-party service provider that processes this information on our behalf under strict privacy and security obligations.

c. Patient Registration and Health Information

If you become a patient and register for appointments, health services, or an online portal, we collect:

  • Contact details (name, email, phone number, address)
  • Health-related data (e.g., medical history, treatment notes, insurance)
  • Appointment and billing history

This data is collected and managed through a secure practice management platform operated by a third-party service provider acting as our data processor. Authentication information (such as your login credentials) may be managed separately through the provider's user portal.

3. Legal Basis for Processing

We process your personal data on one or more of the following bases:

  • Your consent (e.g., when you contact us voluntarily)
  • Performance of a contract (e.g., providing health services)
  • Legal obligations (e.g., medical record retention)
  • Our legitimate interests (e.g., ensuring website functionality and service improvement)

You can withdraw your consent at any time by contacting us.

4. Cookies

Our website uses essential and analytical cookies to:

  • Monitor website traffic and performance
  • Improve the user experience
  • Allow secure login to private areas

You can control cookies through your browser settings. Some cookies are essential for the functioning of the site and cannot be disabled.

5. Sharing of Information

We do not sell or rent your personal information. We may share data with:

  • Trusted service providers (e.g., for appointment management, hosting, messaging, analytics)
  • Government authorities if legally required
  • Third parties in the event of a business transaction (e.g., merger), but not your health information unless required by law

All third-party providers are bound by contracts ensuring they process data in compliance with privacy laws and only under our instructions.

6. International Data Transfers

Some data may be transferred outside your country (including to Canada or the United States), where our service providers may store or process it. These transfers are protected by appropriate safeguards, such as:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Binding corporate rules

7. Data Security

We implement technical and organizational measures to keep your personal data secure, including:

  • Encrypted data transmission
  • Access controls
  • Secure data storage
  • Regular audits and confidentiality agreements with personnel

8. Data Retention

We retain personal data only for as long as necessary:

  • Website analytics data is anonymized or deleted after a short period
  • Contact form messages are kept only as long as needed to respond
  • Patient health records are stored in accordance with legal and regulatory obligations

9. Your Rights

You have the following rights under GDPR:

  • Access to your data
  • Correction of inaccurate information
  • Erasure (in certain circumstances)
  • Restriction of processing
  • Data portability
  • Objection to processing based on legitimate interest
  • Withdrawal of consent (where applicable)
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us directly. For any health or patient-related data, we may ask you to verify your identity or direct your request through your assigned practitioner.

10. Contact

For any privacy-related questions or requests, please contact us on the form of website.